Privacy policy
Protecting your personal data is our top priority. In this privacy policy we explain how we collect, use and protect your data.
Website
Cookies and analysis
The website uses cookies and analysis tools (opt-out) to collect statistics. These tools also collect technical usage data such as device type, operating system, browser type and version to enable us to guarantee and improve the user experience.
Forms
Contact forms and other forms collect the data necessary for their function.
We collect additional data about the company for business inquiries that are necessary for the preparation of a demonstration and for making contact.
External links
We accept no responsibility for linked websites and their data processing.
ephoria App
When you register in the ephoria app, you create an anonymous profile. Only a first name is required for this, which does not have to be the same as your real name.
E-mail address
To recover your profile if your device is lost or stolen, you can optionally enter an e-mail address and password for the recovery process. Your password is stored with a cryptographic function and is unknown to us.
IP address
When using the app, requests are made to our servers, whereby the IP address is temporarily stored. We do this to prevent misuse and to protect your account so that we can block suspicious requests on an IP basis. The IP is only linked to the profile for the duration of the session.
Conversations
To process your entries in the app, we use our own internal and external AI systems, which do not receive any information about your profile or your IP. To prevent misuse, we provide an anonymous ID that enables us to block or warn such profiles if necessary (see also Terms of Use).
Conversations that you have within the app are only stored for the duration of the session and are later summarized and processed for you. The full conversation log is completely anonymized (i.e. links, IP addresses and your name are removed) and stored in a dedicated database for the improvement of the system.
Processing of purchases
When upgrading to the premium version, the transaction is made via the respective store (Google Play / Apple AppStore). We use an external service with a dedicated, anonymous ID to verify the purchase.
Further services
We also use services to send you reminders (opt-in push notifications) and a service that detects and anonymously reports program crashes. No personal data will be transmitted unless you set up a reminder text that contains personal data.
Use of the data
Your data is used for the following purposes:
- Providing and improving our services
- Personalization of the user experience
- Communicating with you about updates and offers
- Compliance with legal obligations
Disclosure of data
Your personal data will not be passed on to third parties without your express consent, unless we are legally obliged to do so.
Data security
We take appropriate organizational, technical and ethical security measures to ensure the protection of your data. This includes the use of encryption technologies, authentication, detection and blocking of attacks and regular security checks.
All personal data is stored in an ISO 27001 certified data center in Switzerland. The Karma app is running on google cloud services.
Your rights
You have the right to request information about your stored data, to request correction or deletion of your data and to object to the processing of your data.
Data protection representation
The developer netsense GmbH has the following data protection representation pursuant to art. 27 GDPR in the European Economic Area (EEA) including the European Union (EU) and the Principality of Liechtenstein as an additional point of contact for supervisory authorities and data subjects for requests in connection with the General Data Protection Regulation (GDPR):
VGS Datenschutzpartner GmbH
Am Kaiserkai 69
20457 Hamburg
Germany
Changes to the privacy policy
We reserve the right to update this privacy policy. Changes will be published on our website.
Contact
If you have any questions about the processing of your personal data, please contact us at privacy@ephoria.health.
This translation is for informational purposes only; the original German version is legally binding.